Dental Treatment and COVID-19 - PLEASE READ

Dear Patients,

On 25th March 2020 Sara Hurley (Chief Dental Officer England) and Matt Neligan (Director of Primary Care and System transformation) released their latest statement on the rapidly developing COVID-19 pandemic.

We would like to update you on how this will affect our service provision at Dentalcare Group. The guidance is clear that all routine, non-urgent dental care, including orthodontic treatments must be deferred until advised otherwise. We are still here to support you and your dental needs through this unprecedented time.

We want to take this opportunity to reassure all our patients that we take the spread of the COVID-19 in the UK very seriously. The health and safety of our patients, staff and visitors to our dental practice is our main priority.

Here at Dentalcare Group we will be providing all our patients with a remote service during normal working hours. Our dentists will perform telephone triaging for: advice; analgesia; and antimicrobials (if appropriate) . We will not be able to see you at the practice.

If it is not possible to manage your symptoms remotely, you will have to be referred to a Local Urgent Dental Care Centre. Details of these are currently being established in our area and we will update you as soon as we have further information.

We will use our best professional judgement in the triaging process and work collaboratively with our Local Urgent Care system, possibly volunteering our expertise where necessary to help meet the demands imposed on this new emergency service.

Please click below for our regular updates:

www.facebook.com/DentalcareGroupUK

www.instagram.com/dentalcare_group

You can also check the following websites for further advice:

www.gov.uk/coronavirus

https://www.nhs.uk/conditions/coronavirus-covid-19

We would like to thank you for your support and cooperation in the interest of our patient’s health and safety. We will closely monitor this situation and will update all patients accordingly.

Stay safe.
Kind Regards,
Dentalcare Group Team

About Dentalcare

Who we are

The Dentalcare Group is committed to providing high quality dental care for the local communities offering a range of services.  In order to do this,  Dentalcare Group provide a professional service with the utmost of dignity and respect. We aim to fulfil every patient need through support, accountability and transparency between all employees.

Supporting our people

Dentalcare staff are the key to our success and we offer a great place to work in return. Employees joining Dentalcare have the benefit of tailored induction, ongoing career development and dedicated support from their managers and directors. Every encouragement is given to staff to build additional knowledge. We believe good clinical, or corporate governance is vital for patients but can be as valuable to employees.

Our journey so far

Since 2003 we have invested in 10 practices around the UK, with locations in:

2003

Langley

2008

Westbury

2010

Berinsfield

2012

Trowbridge

2012

Pangbourne

2012

Hook

2012

Brackley

2013

Swindon

2018

Bradford On Avon

2019

Langley 2

Getting our teeth stuck in

At Dentalcare we are committed to growth. In the past year we have grown to 180 headcount through the development of practices and the continued development of staff. We invest in the best.

Braces, braces, braces – it’s all about alignment

At Dentalcare we are a great crowd of people with our own expert set of skills, we all work together towards a common goal to be the best place to work & to maintain a five star service to patients.

Patient care

Patient care is at the heart (or mouth) of everything we do. It is important that all of our team, whether they are in the central office or a clinical professional act with decency and accountability to ensure that every patient leaves our practices with a five star service, which we can all feel proud of.

Shiny new practices

We have invested at Bradford on Avon practice with a new look to ensure that we remain market leaders and can create a comfortable and enjoyable experience for patients and the team.  We intend on rolling this out across the estate.

Know the drill

We have been recognised by Investors in people since 2006. We aim to continue to be recognised as an employer of value through listening to our staff and implementing practices that are consistent throughout the group.

Dentalcare Group 2020 Vision:

  • To be one of the best Dentalcare Providers
  • To be recognised as an employer of choice and attract the best workforce
  • To achieve 5 star patient reviews
  • To deliver on all NHS Contracts
  • Expand Dentalcare Group footprint across the UK
  • Sustained compound annual EBITDA growth of 40% per annum

Our values are:

CCaring – To care is to be
PProfessional – We value relationships by trusting one another
SSupportive – The courage to collaborate
AAdaptable – We face change head on

These are apparent across every single practice in the group, as we believe that knowing who we are creates a cohesive team that can deliver.

Our mission is based on the 4Ps:

Patients.

Establishing the highest professional standards of patient care, with a commitment to ethical medical practice.

People

An atmosphere of achievement is established through inspiring success and building a transparent team

Professional

Through our code of professional dignity we are accountable for providing exceptional dentistry

Performance

Being a highly effective, productive team

Floss to the top

The dental industry has a shortfall in professionals, in order to continue our ongoing and professional support, we have created our own ‘Mentor Academy’ which helps to grow talent internally. This sets us to ensure that our standards are maintained through our expert mentors.

Crowning jewels

Our staff and patients represent who we are as a company. Employees should live our values and ensure that patients leave with the best representation of us. We ensure that the working environment is conducive with productivity, that it is safe and that all employees are happy.